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One of the leading High Street mobile phone retailers, Phones4U has been investigated by Ofcom after a spate of complaints to Trading Standards. There were more than 2000 complaints in a two month period, prompting the Ofcom investigation.

The investigation, which has lasted for nearly six months, concluded earlier this week and found that Phones4U had breached consumer laws when selling its mobile phone contracts. This included employees giving bad advice to customers about the phone contracts and failing to refund or replace faulty handsets.

Phones4U, which has over 400 stores in the UK, has changed its phone returns policy and numerous sales practices since the investigation; it has also implemented new changes to its staff training.

Ofcom said that Phones4U had given their full cooperation during the inquiry, and a statement released by Phones4U said, “Phones 4u notes the Ofcom announcement and is pleased that the investigation has reached a satisfactory outcome following a constructive and collaborative process.”